Terms & Conditions for Bookin.City

 

1. Introduction

These Terms & Conditions govern your use of Bookin.City (“the Platform”, “we”, “our”, or “us”). By accessing or using our platform, you agree to these Terms. If you do not accept them, please discontinue use of the site.

Bookin.City is an online travel-activity marketplace that connects travelers with independent tour operators. We provide a discovery and booking platform and do not operate the tours ourselves unless expressly stated.

 

2. Our Role

Bookin.City is not a tour operator or provider of travel activities. Bookings and payments are processed through the systems used by the selected tour operator and Bókun.io.

All travel services—including payments, confirmations, cancellations, and operations-are handled directly by the tour operators you book with.

 

3. Independent Tour Operators

Experiences listed on Bookin.City are provided by independent third-party operators. Each operator is responsible for the delivery, safety, quality, licensing, insurance, and legal compliance of their activities.

 

4. Use of the Platform

By using Bookin.City, you agree to:

  • Provide accurate information when making a booking.

  • Use the platform only for legitimate travel‑related purchases.

  • Not engage in fraudulent, harmful, or disruptive behavior.

We may update or modify the platform at any time without prior notice.

 

5. Bookings & Payments

All bookings are processed by the respective travel companies via Bokun.io. This means:

  • Bookin.City does not collect or store your payment information.

  • Bookin.City is not responsible for payment disputes, chargebacks, or billing errors.

  • The travel operator’s own Terms & Conditions apply to your booking.

Please review the operator’s policies carefully before completing your purchase.

 

6. Cancellations & Refunds

Cancellation and refund rules are determined entirely by the tour operator. Bookin.City cannot override, modify, or guarantee any refund or cancellation request.

We may assist in communication when possible, but the final decision always rests with the operator.

 

7. Liability

Bookin.City is not liable for:

  • Accidents, injuries, delays, or service failures during any booked activity.

  • Errors or omissions made by tour operators.

  • Changes in availability, pricing, or scheduling.

  • Losses resulting from misuse of the platform.

When you make a booking, a direct contractual relationship is formed between you and the selected activity provider. Bookin.City acts only as a marketplace facilitating discovery and booking.

 

8. Content & Accuracy

We strive to present accurate information, but details such as pricing, availability, descriptions, and photos are provided by third‑party operators. Bookin.City does not guarantee the accuracy or completeness of this content.

 

9. Privacy

We collect and process personal information necessary to provide booking-related services, communicate with customers, and operate the platform. Personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

10. Intellectual Property

All branding, text, graphics, and platform features belong to Bookin.City unless otherwise stated. You may not copy, reproduce, or distribute any part of the site without permission.

 

11. Third‑Party Links

Bookin.City may contain links to external websites. We are not responsible for the content, policies, or practices of these third‑party sites.

 

12. Changes to Terms

We may update these Terms at any time. Continued use of the platform after changes indicates acceptance of the revised Terms.

 

13. Governing Law

These Terms are governed by Icelandic law. Any disputes shall be resolved in Icelandic courts unless otherwise required by consumer protection regulations.

 

14. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Privacy Policy – Bookin.City

1. Introduction

This Privacy Policy explains how Bookin.City collects, uses, and protects personal information. By using our platform, you agree to the practices described here.

Bookin.City is operated from Iceland and acts as the data controller for personal information processed through this platform. We are responsible for handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

 

2. Information We Collect

We collect only the minimum information necessary to facilitate your booking and improve platform functionality:

  • Name and contact details provided during booking

  • Technical data such as IP address, browser type, and device information

  • Booking‑related details passed through Bokun.io

We do not collect or store payment information.

We may also collect information through cookies and similar technologies to improve website functionality, security, and user experience. For more information, please refer to our Cookie Policy.

 

3. How We Use Your Information

Your information is used to:

  • Facilitate bookings with tour operators

  • Improve platform performance and user experience

  • Provide customer support

  • Comply with legal obligations

We do not sell or rent your personal data.

 

4. Legal Basis for Processing

We process personal information based on:

  • Performance of a booking service requested by you
  • Our legitimate interests in operating and improving the platform
  • Compliance with legal obligations
  • Your consent where required, such as for certain cookies or marketing communications
 

5. Sharing of Information

We share information only with:

  • Tour operators you book with

  • Bókun.io and relevant booking technology providers used to process and manage bookings.

  • Service providers supporting our website operations

We do not share data for marketing by third parties.

 

6. Data Security

We use industry‑standard security measures to protect your data. However, no online system is completely secure, and we cannot guarantee absolute protection.

 

7. Data Retention

We retain personal information only for as long as necessary to provide booking services, maintain business records, resolve disputes, and comply with legal obligations.

 

8. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Request corrections

  • Request deletion

  • Object to processing

Contact us to exercise these rights.

 

9. Third‑Party Services

Bookings are processed through Bokun.io and tour operators’ systems. Their privacy policies apply to payment processing and booking management.

 

10. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform indicates acceptance of the updated policy.

 

11. Contact

For privacy-related questions or requests, please contact:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Cookie Policy – Bookin.City

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, and understand how visitors use the site.

 

2. How We Use Cookies

Bookin.City uses cookies and similar technologies to:

  • Enable essential website functionality
  • Maintain security and prevent misuse
  • Remember user preferences and settings
  • Understand website performance and improve user experience

We do not use cookies for personalised advertising or sell information collected through cookies.

 

3. Types of Cookies

  • Essential Cookies
    These cookies are necessary for the website to function properly. They may support features such as page navigation, security, and booking-related functionality.

    Performance and Analytics Cookies
    These cookies help us understand how visitors use our website, such as which pages are visited and how users interact with the platform. This helps us improve performance and usability.

    Functional Cookies
    These cookies allow the website to remember choices you make, such as preferences or settings.

 

4. Third‑Party Cookies

Some third-party services used on Bookin.City may place cookies on your device, including:

  • Bókun.io – used for booking functionality and related services
  • Analytics providers – used to understand website usage and performance

These third parties process information according to their own privacy and cookie policies.

 

5. Cookie Consent

Where required by applicable laws, Bookin.City will request your consent before placing non-essential cookies on your device.

You can change or withdraw your cookie preferences at any time through the cookie settings available on our website.

 

6. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some website functionality, including booking-related features.

 

6. Updates

We may update this Cookie Policy from time to time to reflect changes in our services, technology, or legal requirements. The latest version will always be available on this page.

 

8. Contact

If you have questions about our use of cookies, please contact:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Legal Disclaimer – Bookin.City

1. General Information

Bookin.City is an online marketplace that connects travelers with independent experience providers and tour operators. Bookin.City does not operate tours, activities, transportation, accommodation, or other travel services unless explicitly stated.

The services listed on the platform are provided by independent third-party operators who are responsible for the delivery and operation of their own activities.

 

2. Information Accuracy

Bookin.City aims to provide accurate and up-to-date information. However, activity descriptions, prices, availability, images, schedules, and other details are provided by third-party operators.

Bookin.City does not guarantee that all information provided by operators is complete, accurate, or continuously updated.

 

3. Limitation of Liability

To the extent permitted by applicable law, Bookin.City is not responsible for:

  • Injuries, accidents, damages, or losses arising from activities provided by third-party operators
  • Errors, omissions, or failures by experience providers
  • Changes to pricing, availability, schedules, or services
  • Interruptions, errors, or technical issues affecting the platform

Any booking creates a direct relationship between the traveler and the selected experience provider. The provider’s own terms, policies, and conditions apply to the booked activity.

 

4. External Links

Bookin.City may include links to external websites or use third-party services. We are not responsible for the content, privacy practices, availability, or policies of third-party websites or services.

 

5. User Responsibilities

Users are responsible for providing accurate information when making bookings and for complying with the instructions, safety requirements, and conditions provided by the selected experience provider.

 

6. Changes to This Disclaimer

We may update this Legal Disclaimer from time to time to reflect changes to our platform, services, or legal requirements. The latest version will always be available on this page.

 

7. Contact

If you have questions regarding this Legal Disclaimer, please contact:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Refund Policy – Bookin.City

1. Overview

This Refund Policy explains how refunds are handled for bookings made through Bookin.City. Because Bookin.City is a marketplace platform-not a tour operator—we do not process payments or issue refunds directly. All refunds are managed by the tour operators who provide the activities.

 

2. Our Role

Bookin.City facilitates bookings using third-party booking technology provided by Bókun.io and participating experience providers. We do not:

  • Collect or store payment information

  • Charge your card

  • Approve or deny refunds

  • Modify operator refund policies

The payment and refund relationship is primarily between the customer and the tour operator providing the activity.

Bookin.City acts as a marketplace connecting customers with independent experience providers. The experience provider is responsible for delivering the booked activity and applying their own cancellation and refund policies.

 

3. Operator Refund Policies

Each tour operator sets their own cancellation and refund rules. These may include:

  • Full refunds within a certain time window

  • Partial refunds

  • Non‑refundable bookings

  • Weather‑dependent cancellations

  • Minimum notice requirements

Before booking, please review the operator’s Terms & Conditions carefully.

 

4. How to Request a Refund

To request a refund, you must contact the tour operator directly using the contact details provided in your booking confirmation.

If needed, Bookin.City can assist by helping you reach the operator, but we cannot:

  • Guarantee a refund

  • Influence the operator’s decision

  • Intervene in payment disputes

 

5. Refund Eligibility

Refund eligibility depends entirely on the operator’s policy. Common reasons operators may approve refunds include:

  • Cancellation within the allowed time frame

  • Weather‑related cancellations

  • Operator‑initiated changes or disruptions

  • Service not delivered as described

Bookin.City does not evaluate or verify eligibility.

 

6. Non‑Refundable Situations

Refunds are typically not granted when:

  • The operator’s policy states the booking is non‑refundable

  • You miss the activity or arrive late

  • You provide incorrect booking information

  • You cancel outside the allowed window

  • You fail to meet participation requirements (e.g., age, health, documentation)

 

7. Payment Disputes

Any disputes related to charges, billing errors, or payment failures must be resolved with:

  • The tour operator

  • Their payment processor

  • Your bank or card issuer

Bookin.City is not responsible for processing payment disputes but may assist customers in contacting the relevant operator or payment provider where appropriate.

 

8. Weather and Unforeseen Circumstances

Outdoor activities may be affected by weather conditions or other circumstances outside the control of the experience provider. Decisions regarding cancellations, rescheduling, or refunds due to such circumstances are made by the provider according to their own policies.

 

9. Platform Errors

If a technical issue on Bookin.City affects your booking (e.g., incorrect redirect, display error), we will assist in contacting the operator. However, refund decisions remain solely with the operator.

 

10. Changes to This Policy

We may update this Refund Policy at any time. Continued use of the platform indicates acceptance of the updated terms.

 

11. Contact

Contact
For questions about this Refund Policy or assistance contacting an experience provider:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Cancellation Policy – Bookin.City

1. Overview

This Cancellation Policy explains how cancellations are handled for bookings made through Bookin.City. Because Bookin.City is a marketplace platform—not a tour operator—we do not manage or approve cancellations directly. All cancellations are governed by the tour operator’s own policies.

 

2. Our Role

Bookin.City connects travelers with independent experience providers and facilitates bookings using third-party booking technology provided by Bókun.io and participating operators. We do not:

  • Set cancellation rules

  • Approve or deny cancellation requests

  • Modify operator policies

  • Guarantee cancellation outcomes

Cancellation terms are determined by the operator providing the activity, and the customer’s agreement regarding cancellation is primarily with that operator.

 

3. Operator Cancellation Policies

Customers are responsible for reviewing cancellation terms before completing a booking. By completing a booking, customers accept the cancellation conditions provided by the selected operator.

Each operator defines their own cancellation terms, which may include:

  • Free cancellation within a specific time window

  • Partial refunds for late cancellations

  • Non‑refundable bookings

  • Weather‑dependent cancellation rules

  • Minimum notice requirements

These policies are displayed during the booking process and in your confirmation email.

 

4. How to Cancel a Booking

To cancel a booking, you must contact the tour operator directly using the contact details provided in your confirmation.

Bookin.City can assist by helping you reach the operator, but we cannot:

  • Cancel the booking on your behalf

  • Influence the operator’s decision

  • Override their cancellation terms

 

5. Eligibility for Cancellation

Your eligibility for cancellation depends entirely on the operator’s policy. Common reasons operators may allow cancellations include:

  • Cancellation within the permitted time frame

  • Weather‑related disruptions

  • Operator‑initiated changes

  • Safety concerns or operational issues

Bookin.City does not evaluate or verify eligibility.

 

6. Non‑Cancellable Situations

Operators may deny cancellations when:

  • The booking is marked as non‑refundable

  • You cancel outside the allowed window

  • You fail to meet participation requirements

  • You miss the activity or arrive late

  • You provide incorrect booking information

Bookin.City cannot override these decisions.

 

7. Weather‑Related Cancellations

Some activities depend on weather conditions. Operators may:

  • Cancel and offer a refund

  • Reschedule the activity

  • Provide alternative arrangements

Weather‑related decisions are made solely by the operator.

 

8. Force Majeure and Safety-Related Cancellations

Some activities may be affected by weather, natural conditions, safety concerns, or other circumstances outside the operator’s control. In such cases, the operator may cancel, reschedule, or modify the activity according to their own policies and applicable laws.

 

9. Payment Disputes

Any disputes related to charges or cancellations must be resolved with:

  • The operator

  • Their payment processor

  • Your bank or card issuer

Bookin.City is not responsible for resolving payment disputes but may assist customers in contacting the relevant operator or payment provider where appropriate.

 

10. Platform Errors

If a technical issue on Bookin.City affects your booking (e.g., incorrect redirect or display error), we will assist in contacting the operator. However, cancellation decisions remain solely with the operator.

 

11. Changes to This Policy

We may update this Cancellation Policy at any time. Continued use of the platform indicates acceptance of the updated terms.

 

12. Contact

For questions about this Cancellation Policy or assistance contacting an experience provider:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

User Conduct Policy – Bookin.City

1. Purpose

This User Conduct Policy applies to all users of Bookin.City, including travelers, experience providers, and other platform users. By accessing or using our platform, you agree to follow these guidelines to ensure a safe, respectful, and reliable experience for all travelers and operators.

 

2. General Responsibilities

Users agree to:

  • Provide accurate and truthful information when making bookings

  • Use the platform only for lawful and legitimate purposes

  • Respect all tour operators, staff, and other travelers

  • Follow all instructions and safety guidelines provided by operators

  • Comply with all applicable laws and regulations

 

2. Review and Content Rules

Users may not:

  • Post false, misleading, or defamatory reviews
  • Manipulate ratings or reviews
  • Impersonate another person or business
 

3. Prohibited Conduct

Users may not engage in any of the following:

  • Providing false, misleading, or fraudulent information

  • Attempting to disrupt or interfere with platform functionality

  • Using automated systems, bots, crawlers, or other tools to scrape, copy, monitor, or interfere with the platform.

  • Harassing, threatening, or abusing operators or other users

  • Violating operator rules, safety requirements, or participation guidelines

  • Attempting to circumvent booking or payment processes

  • Posting or transmitting harmful, illegal, or offensive content

 

4. Behavior During Activities

When participating in activities booked through Bookin.City, users must:

  • Arrive on time and prepared

  • Follow all operator instructions

  • Respect local laws and cultural norms

  • Avoid behavior that endangers themselves or others

  • Refrain from damaging property or equipment

Operators may refuse service if a user behaves inappropriately or violates safety rules.

 

5. Accountability

Users are responsible for:

  • Any consequences resulting from inaccurate information

  • Any damages caused during an activity

  • Compliance with operator policies

  • Ensuring they meet participation requirements (age, health, documentation, etc.)

Bookin.City is not responsible for user misconduct or violations of operator rules.

 

6. Account Responsibility

Users are responsible for maintaining the security of their account information and must not share account access with others.

 

6. Reporting Issues

If you encounter inappropriate behavior or suspect misuse of the platform, you may report it to:

info@bookin.city Reykjanesbær, Iceland

We may also investigate reports of misuse and take appropriate action to protect users and the platform.

 

7. Consequences of Violations

Bookin.City may take action if a user violates this policy, including:

  • Temporary or permanent suspension from the platform

  • Cancellation of future access

  • Notification to operators

  • Reporting serious violations to authorities

We reserve the right to take appropriate action based on the circumstances of each case.

 

8. Changes to This Policy

We may update this User Conduct Policy at any time. Continued use of the platform indicates acceptance of the updated terms.

 

9. Contact

For questions or concerns regarding this User Conduct Policy:

 

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Tour Operator Agreement – Bookin.City

1. Introduction

This Tour Operator Agreement (“Agreement”) outlines the terms under which independent experience providers, tour operators, guides, and activity suppliers (“Operator”) may list, manage, and sell activities through Bookin.City (“Platform”). By joining Bookin.City, the Operator agrees to comply with this Agreement and all applicable laws.

Bookin.City is owned and operated in Reykjanesbær, Iceland.

 

2. Role of Bookin.City

Bookin.City acts solely as a marketplace and booking interface. We do not:

  • Operate tours or activities

  • Manage customer payments

  • Provide insurance or licensing

  • Assume responsibility for service delivery

All bookings are processed through Bokun.io (Tripadvisor), and Operators are fully responsible for fulfilling their services.

 

3. Operator Responsibilities

Operators agree to:

  • Provide accurate, complete, and up‑to‑date activity information

  • Ensure all staff are qualified, trained, and legally authorized

  • Maintain required licenses, permits, and insurance

  • Deliver services exactly as described

  • Communicate promptly with customers

  • Handle cancellations, refunds, and rescheduling

  • Ensure customer safety and compliance with local regulations

Operators must notify Bookin.City immediately of any changes affecting availability, pricing, or service quality.

Operators represent and warrant that:

 

  • They have all required licenses, permits, registrations, and insurance necessary to provide their activities.
  • Information provided to Bookin.City is accurate and does not infringe third-party rights.
  • Their activities comply with applicable laws and safety requirements.
 

4. Activity Listings

Operators are responsible for:

  • Accurate descriptions, pricing, and availability

  • High‑quality photos and media

  • Clear participation requirements (age, fitness, restrictions)

  • Transparent cancellation and refund policies

Bookin.City may edit formatting for clarity but will not alter core details without operator approval.

 

5. Bookings & Payments

All bookings are processed through Bokun.io, and Payments are processed through the booking and payment systems configured by the Operator and/or Bókun.io. Bookin.City does not control payment processing unless explicitly agreed otherwise.

Bookin.City:

  • Does not collect or store payment information

  • Does not issue refunds

  • Does not manage chargebacks

  • Earns a commission per completed booking

Operators must ensure their Bokun.io setup is functioning correctly.

 

6. Availability and Overbooking responsibility

Operators are responsible for maintaining accurate availability. If an Operator accepts a booking that cannot be fulfilled due to incorrect availability, the Operator is responsible for resolving the situation with the customer.

 

7. Customer reviews

Bookin.City may collect and display customer reviews and ratings. Operators may not manipulate, falsify, or interfere with reviews. Bookin.City reserves the right to remove reviews that violate applicable policies or laws.

8. Commission Structure

Bookin.City earns a commission for each booking generated through the Platform. Commission rates are agreed upon separately and may vary by activity type or region.

Operators authorize Bookin.City to track bookings and commissions through Bokun.io.

Operators are responsible for paying agreed commissions to Bookin.City according to the agreed payment schedule and terms. Bookin.City may provide booking and commission reports through available platform tools.

 

9. Customer Service

Operators must:

  • Respond to customer inquiries promptly

  • Provide clear meeting instructions

  • Handle cancellations and refunds

  • Manage disputes professionally

  • Notify customers of changes or disruptions

Bookin.City may assist with communication but is not responsible for resolving disputes.

 

10. Safety & Compliance

Operators must comply with all applicable laws, including:

  • Safety regulations

  • Licensing requirements

  • Insurance obligations

  • Local tourism rules

Operators are solely responsible for customer safety during activities.

 

11. Liability

Operators acknowledge that:

  • Bookin.City is not liable for accidents, injuries, damages, or losses

  • Operators bear full responsibility for service delivery

  • Operators must maintain adequate liability insurance

Customers contract directly with the Operator, not Bookin.City.

Operators are responsible for maintaining appropriate public liability insurance and any other insurance required for their activities.

 

12. Content Ownership

Operators grant Bookin.City a non‑exclusive license to display:

  • Activity descriptions

  • Photos and videos

  • Branding and logos

  • Pricing and availability information

Operators retain full ownership of their content.

 

13. Prohibited Activities

Operators may not:

  • Provide false or misleading information

  • List activities they cannot legally operate

  • Engage in unsafe or unethical practices

  • Attempt to manipulate reviews or ratings

  • Circumvent the Platform to avoid commission

  • Misuse customer data

Violations may result in suspension or removal.

 

14. Termination

Either party may terminate this Agreement with written notice. Bookin.City may suspend or remove an Operator immediately if:

  • Safety concerns arise

  • Fraud or misconduct is detected

  • Legal compliance is violated

  • Repeated customer complaints occur

Outstanding commissions remain payable after termination.

 

15. Data Protection

Operators must comply with applicable data protection laws. Operators must not use customer information obtained through Bookin.City for unsolicited marketing unless they have obtained appropriate consent in accordance with applicable data protection laws.

Bookin.City does not provide customer data for marketing purposes.

 

16. Changes to Agreement

Bookin.City may update this Agreement at any time. Continued use of the Platform indicates acceptance of updated terms.

 

17. Governing Law

This Agreement is governed by Icelandic law. Disputes shall be resolved in Icelandic courts unless otherwise required by consumer protection regulations.

 

18. Contact

Contact
For partnership inquiries or questions regarding this Agreement:

 

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Safety & Participation Policy – Bookin.City

1. Purpose

This Safety & Participation Policy outlines the expectations and requirements for travelers participating in activities booked through Bookin.City. This policy explains general safety expectations for travelers and clarifies the responsibilities of travelers, operators, and Bookin.City.

 

2. Our Role

Bookin.City is a marketplace platform. We do not operate tours, supervise activities, or provide safety equipment. Travelers acknowledge that Bookin.City does not inspect, supervise, or control the activities provided by independent operators.

 

3. Traveler Responsibilities

Travelers agree to:

  • Review all participation requirements before booking

  • Follow operator instructions at all times

  • Use required safety equipment properly

  • Behave responsibly and respectfully

  • Inform the operator of any relevant conditions or limitations that may affect safe participation

  • Ensure they meet age, health, and physical ability requirements

Travelers are responsible for providing accurate booking information and notifying the operator of any relevant limitations that may affect participation.

Failure to meet these responsibilities may result in refusal of service without refund.

 

4. Participation Requirements

Operators may set specific requirements such as:

  • Minimum age

  • Maximum group size

  • Physical fitness level

  • Medical or health restrictions

  • Required identification or documentation

  • Clothing or equipment guidelines

These requirements are displayed on the activity listing and must be followed.

 

5. Health & Medical Considerations

Travelers must ensure they are medically fit to participate. Operators may refuse participation if:

  • A traveler appears unwell or unsafe

  • A medical condition poses a risk

  • Required documentation is missing

Bookin.City is not responsible for medical incidents during activities.

 

6. Safety Equipment

Operators provide safety equipment when required (e.g., helmets, harnesses, flotation devices). Travelers must:

  • Use equipment as instructed

  • Not tamper with or misuse equipment

  • Report any defects or concerns immediately

 

7. Behavior During Activities

Travelers must:

  • Follow all operator instructions

  • Respect local laws and cultural norms

  • Avoid reckless or dangerous behavior

  • Not consume alcohol or drugs before or during activities

  • Treat staff, other travelers, and property with respect

Operators may remove travelers from an activity if behavior becomes unsafe.

 

8. Weather & Environmental Conditions

Some activities depend on weather or environmental conditions. Operators may:

  • Modify the itinerary

  • Delay the activity

  • Cancel for safety reasons

Safety decisions are made solely by the operator.

 

9. Operator Responsibilities

Operators agree to:

  • Maintain required licenses and insurance

  • Provide safe, well‑maintained equipment

  • Follow local safety regulations

  • Offer clear instructions and briefings

  • Monitor environmental conditions

  • Act promptly in emergencies

Bookin.City may require operators to provide relevant information regarding their business, services, and compliance requirements. Operators remain solely responsible for meeting all legal, safety, licensing, and insurance obligations.

 

10. Emergency Situations

In case of an emergency:

  • Follow operator instructions immediately

  • Use provided safety equipment

  • Remain calm and cooperative

Operators are responsible for emergency response and coordination.

 

11. Refusal of Participation

Operators may refuse participation if:

  • Requirements are not met

  • Safety concerns arise

  • A traveler behaves inappropriately

  • A traveler is under the influence of alcohol or drugs

Refunds follow the operator’s cancellation policy.

 

12. Liability

Bookin.City is not liable for:

  • Injuries or accidents during activities

  • Loss or damage to personal property

  • Operator negligence or misconduct

  • Traveler failure to follow instructions

Travelers acknowledge that outdoor and activity-based experiences may involve inherent risks and agree to follow operator instructions and safety requirements.

 

13. Natural Conditions

Bookin.City may require operators to provide relevant information regarding their business, services, and compliance requirements. Operators remain solely responsible for meeting all legal, safety, licensing, and insurance obligations.

 

14. Changes to This Policy

We may update this Safety & Participation Policy at any time. Continued use of the platform indicates acceptance of updated terms.

 

15. Contact

For questions regarding this Safety & Participation Policy:

 

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city

Service Quality Standards – Bookin.City

1. Purpose

These Service Quality Standards define the level of professionalism, reliability, and customer care expected from all tour operators (“Operators”) who list activities on Bookin.City. These standards establish the service expectations for operators listed on Bookin.City. They are intended to promote reliable, professional, and safe experiences for travelers while maintaining platform quality.

 

2. Commitment to Accuracy

Operators must provide accurate, complete, and up‑to‑date information, including:

  • Activity descriptions

  • Pricing and fees

  • Availability and schedules

  • Meeting points and instructions

  • Participation requirements

  • Cancellation and refund policies

Any changes must be updated promptly to avoid customer confusion.

 

3. Professional Conduct

Operators and their staff must maintain a high level of professionalism by:

  • Treating all travelers with respect

  • Communicating clearly and courteously

  • Providing timely responses to inquiries

  • Maintaining a positive and welcoming attitude

  • Avoiding discriminatory or inappropriate behavior

Professionalism directly impacts customer satisfaction and platform reputation.

Operators are responsible for ensuring that their employees, guides, and representatives follow these standards.

 

4. Customer Communication

Operators must:

  • Respond to customer messages promptly

  • Provide clear pre‑activity instructions

  • Notify customers immediately of changes or disruptions

  • Offer support before, during, and after the activity

  • Communicate in the language(s) advertised

Clear communication reduces misunderstandings and improves traveler confidence.

 

5. Punctuality & Reliability

Operators must:

  • Begin activities on time

  • Ensure guides and staff arrive prepared

  • Avoid unnecessary cancellations and provide prompt communication when cancellations or changes are required

  • Provide alternatives when possible (rescheduling, substitutions)

Reliability is essential for maintaining trust with travelers.

 

6. Safety & Compliance

Operators must comply with all safety regulations and legal requirements, including:

  • Maintaining valid licenses and permits

  • Providing safe, well‑maintained equipment

  • Following local laws and tourism guidelines

  • Offering safety briefings when required

  • Monitoring environmental and weather conditions

Safety is non‑negotiable and must be prioritized at all times.

Operators are solely responsible for maintaining the licenses, permits, insurance, and qualifications required to provide their activities.

 

7. Quality of Experience

Operators should should aim to deliver experiences consistent with their listing description and reasonable traveler expectations by:

  • Providing knowledgeable, trained guides

  • Ensuring activities match the advertised description

  • Offering engaging, well‑structured experiences

  • Maintaining clean and functional equipment

  • Creating a welcoming and enjoyable atmosphere

High‑quality experiences lead to positive reviews and repeat bookings.

 

8. Handling Issues & Complaints

Operators must:

  • Address customer concerns promptly and professionally

  • Offer reasonable solutions when issues arise

  • Avoid blaming customers or external parties

  • Document incidents when necessary

  • Inform Bookin.City of serious issues or safety concerns

Effective issue resolution strengthens customer trust.

 

9. Inclusivity & Respect

Operators must ensure:

  • Equal treatment for all travelers

  • No discrimination based on nationality, gender, age, disability, religion, or identity

  • Reasonable accommodation for travelers with special needs when possible

Inclusivity enhances the overall travel experience.

Operators must comply with applicable anti-discrimination laws in the regions where they operate.

 

10. Environmental Responsibility

Operators are encouraged to:

  • Minimize environmental impact

  • Follow local conservation guidelines

  • Promote sustainable practices

  • Avoid damaging natural or cultural sites

Responsible tourism benefits both travelers and communities.

 

11. Data Protection

Operators must:

  • Protect customer information

  • Use data only for booking‑related communication

  • Comply with applicable privacy laws

  • Avoid sharing customer data with third parties

Bookin.City does not provide customer data for marketing purposes.

 

12. Performance Monitoring

 Bookin.City may review operator performance using available information, including:

 

  • Customer reviews
  • Customer feedback
  • Booking reliability
  • Response times
  • Safety-related reports

Operators may be contacted for improvement if standards are not met.

 

13. Consequences for Non‑Compliance

If an Operator fails to meet these standards, Bookin.City may:

  • Request corrective action

  • Temporarily suspend listings

  • Reduce visibility on the platform

  • Remove the Operator entirely

  • Report serious violations to authorities

Actions may be taken depending on the seriousness and frequency of issues. 

Our priority is protecting travelers and platform integrity. 

 

14. Updates to Standards

Bookin.City may update these Service Quality Standards at any time. Continued use of the platform indicates acceptance of updated terms.

 

15. Contact

For partnership inquiries or questions regarding these Service Quality Standards:

Bookin.City
Reykjanesbær, Iceland
Email: info@bookin.city